Here's a quick returns policy checklist for your reference:

· Is the item within the stated time period (as outlined below) from the day you received it?

§ All modest wear category items: within 7 days

§ Pre-loved & fine jewellery category items: within 7 days

§ All other category items: within 30 days

· Is the item packed neatly and securely, together with the invoice (only for sold by Seller items), ready to be returned?

· Have you completed the online return form?

· Is the item in the same condition, unwashed, unworn, as when it first arrived?

· Returns are only applicable if the products is in its original packaging with tags, unopened, and unused.

1. What are the policy for exchanging an item?

Exchange are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product. Exchanges are not allowed if the price difference is more than 20%.

Please note that items in the non-exchangeable and non-refundable items and brands list are not available for exchange unless stated otherwise. You'll able to identify those items by looking at the product description view. Eligible items for exchange will appear when you submit the online return form.

2. How will I get refund?

Refunds are typically issued via your preferred refund method indicated while filling up the "Online Exchange and Return" request or upon request through Customer Service.

You can choose to be refunded either via:

· Store Credit (except for GrabPay, and Maybank card instalment) or

· Your original payment method (except for Cash on Delivery)

It should take our Warehouse Team 1-2 working days to process the item upon receiving it, followed by the refund lead times of the refund provider.

3. What are the refund options and the refund leadtimes?

A few more things to note:

· E-ELITE reserve the right to withhold any refunds if your original item has not reached our warehouse. Once your item has been processed by our warehouse, you will receive your exchanged item following the usual delivery lead time.

· Ensure that the refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.

· Exchange are not allowed if the price difference is more than 20%.

· If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Store Credit and your original payment method.

· Exchange orders are only refundable via Store Credit.

· Voucher codes cannot be re-issued and are non-refundable. If you return an item that was purchased using voucher code, only the final paid price (after discount) will be refunded.

· We are unable to accommodate any refund reversal requests of Store Credit if 30 days have passed from the refund date.

· Any refunded Store Credit used on a new order (including exchange orders), can only be refunded as Store Credit - even if a different refund method is selected.

4. Can I request replacement for a wrong or defective item?

In the rare case that your received wrong or defective item, please let us know by contacting our friendly Customer Service! Be sure the item is in the exact condition as you received it.

INCORRECT/DEFECTIVE ITEM

1. I received a defective/incorrect item, what should I do?

We are very sorry to hear that! Please drop us an e-mail with the following details:

· Your order number

· The matter of the issue (e.g. incorrect/defective item)

· The SKU code found on the product tag or product packaging.

· Unboxing videos (compulsory for luxury products)

2. How to create an unboxing video if I received a defect/incorrect product?

An unboxing video is the video recording of your opening and evaluating the item(s) within the package(s) you received upon delivery. It will provide us with proof of defects, damaged, or missing items in order to speed up your return and refund process.

What you need:

· The video needs to be clear without any edits or pauses.

· Ensure the parcel has not been tampered with before you start the recording.

· The file upload does not exceed 25MB when submitting it to us.

Here are the steps to follow to take an unboxing video:

1. After receiving the package, first, check that the packaging has not been tampered.

2. Begin recording your video before unboxing the package. You should start your recording by showing the AWB on your package. It will help us identify the state of the initial package before you open it.

3. Then proceed to open the package. Keep in mind that pausing is not allowed.

4. Carefully remove the product and check thoroughly for any unwanted marks or defects:

· If the part you received is damaged/defective, please focus on the part that was damaged/defective.

· If the item you received is wrong, please show us the item tag and the item you received.

· If there are some items missing from your order, please show us the full list of items you received including the item tag.

Fair Use:

If we notice an unusual pattern of returns activity, including but not limited to returning a high proportion of ordered items, we may, at our sole and absolute discretion, take appropriate action, such as suspending or closing your account and any associated accounts or declining future orders.

If this happened to you, and you think we've made a mistake, please contact our Customer Service Team and we'll happy to review it with you. If your account has been suspended or closed and you need to make a valid return, contact our Customer Service Team before sending any products back.